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Opening hours

Our customer service is available from Monday to Friday between 09:00 and 17:30

Opening hours

Article 1. Definitions

  1. Customer is taken to mean every visitor to the Internet site or every natural person who enters into or has entered into an agreement with Peach Beauty via the Peach Beauty webshop.
  2. Products are taken to mean all Peach Beauty articles that Peach Beauty has included in the sales range of its webshop.

Article 2. Applicability

  1. These Terms and Conditions of Sale (hereafter: Terms and Conditions) apply to all offers, orders, agreements and deliveries of Peach Beauty to the exclusion of any other general terms and conditions. These Conditions can also be consulted via Internet, see: https://peachbeauty.eu/algemene-voorwaarden/.
  2. These Terms apply to any contact between Peach Beauty and customer, regardless of which means of communication is used.
  3. Accepting an offer or placing an order means that the Customer accepts the applicability of these Terms.
  4. Deviations from the provisions in these Terms and Conditions are only possible if Peach Beauty has explicitly agreed to this in writing, in which case the other provisions remain in full force.
  5. If the Client also refers to his general terms and conditions, those terms and conditions shall not apply unless Peach Beauty has explicitly agreed to this in writing.
  6. All rights and claims as stipulated in these Terms and Conditions and in any further agreements for the benefit of Peach Beauty are also stipulated for the benefit of intermediaries and other third parties engaged by Peach Beauty.
  7. As far as these Terms have been drawn up in a language other than Dutch, the Dutch text shall be decisive in the event of any differences.

Article 3. Offers/agreements

  1. All offers by Peach Beauty are without engagement and Peach Beauty explicitly reserves the right to change the prices, in particular when this is necessary because of (legal) regulations, with due observance of that which is stipulated in article 3.2.
  2. An agreement is only concluded after acceptance of the order of Customer by Peach Beauty. Peach Beauty is entitled to refuse orders or to connect certain conditions to the delivery, unless explicitly stipulated otherwise. If an order is not accepted, Peach Beauty will communicate this within ten (10) working days after receipt of the order.

Article 4. Prices and payments

  1. The prices mentioned for the products offered are in euros, including VAT and excluding handling and shipping costs, any taxes or other levies, unless mentioned otherwise or agreed upon in writing.
  2. If the prices for the offered products increase in the period between the order and its execution, the customer is entitled to cancel the order or to dissolve the agreement within ten (10) days after notification of the price increase by Peach Beauty.
  3. In some cases, there are action prices. Action prices are only valid for a certain period as long as stocks last.
  4. The shipping and handling costs for orders up to € 20,00 (including VAT) are 2,99 for deliveries within the Netherlands. Orders from € 20.00 with a destination within the Netherlands will be delivered for free.

Article 5. Delivery

  1. Orders will be delivered as soon as possible. Peach Beauty strives to deliver orders within 48 hours (except weekends). The stock indication on the Internet site is only indicative and does not apply as fatal term.
  2. Deliveries are only made in the Netherlands, Belgium, France and Germany. At the moment, we are unfortunately unable to deliver any orders with a different destination.
  3. If the delivery is delayed due to (temporary) lack of stock, or for other reasons, or if an order cannot or can only be partially carried out, the customer will be informed as soon as possible but no later than thirty (30) days after he has placed the order. In that case, customer has the right to cancel the order without any costs.
  4. Deliveries will be made to the address specified by the customer in his order unless otherwise expressly agreed in writing afterwards.
  5. As soon as the products to be delivered have been delivered to the given delivery address, the risk regarding these products is transferred to customer.

Article 6. Retention of title

  1. Ownership of delivered products, notwithstanding the actual delivery, is only transferred to customer if customer has paid all that customer is due to Peach Beauty under any agreement. This includes payment of interest and costs, also of earlier or later deliveries.
  2. Customer is not allowed to encumber, sell, resell or otherwise encumber the Products before the ownership thereof has been transferred.

Article 7. Cooling-off period and right of withdrawal

  1. Customer is obliged to check the shipment immediately upon receipt and verify whether the delivered products comply with the purchase agreement. In the unlikely event that products do not comply, the customer must report this within seven (7) working days of delivery.
  2. For transactions with consumer buyers, which have been established via a webshop, the customer has the right to exercise a right of withdrawal without penalty and without giving reasons within seven working days after delivery of the product in question. On the Peach Beauty.eu website it is described under FAQs how this right of withdrawal should be exercised.
  3. If the customer has exercised his right of withdrawal as mentioned in 6.2, Peach Beauty shall ensure that any prepaid purchase amount minus a contribution to the shipping costs shall be refunded to the customer within thirty (30) days after the withdrawal.

Article 8. Guarantee

  1. The warranty on the products is equal to the warranty offered by the producer.
  2. Guarantee claims can be made by sending an e-mail to [email protected], stating the customer number, invoice number and a description of the problem. Or you can call (+31) 020-2614883 and the above details are at your fingertips.
  3. The invoice is proof of the guarantee.
  4. The warranty does not apply if the damage is caused by injudicious use of the product.

Article 9. Communication

  1. Peach Beauty shall not be liable for misunderstandings, delays or improper transmission of orders and messages resulting from the use of the Internet or any other means of communication in the traffic between Client and Peach Beauty, or between Peach Beauty and third parties, insofar as these relate to the relationship between Client and Peach Beauty, unless and insofar as there is intent or gross negligence on the part of Peach Beauty.

Article 10. Force majeure

  1. In a situation of force majeure, Peach Beauty shall be entitled, without prejudice to its other rights, to suspend the execution of the order of the Client or to dissolve the agreement without judicial intervention, at its own discretion, by informing the Client of this in writing and without Peach Beauty being liable to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.
  2. Force majeure is understood to mean any circumstance beyond the control of Peach Beauty, as a result of which the fulfilment of its obligations vis-à-vis Client is wholly or partially impeded.
  3. If the agreement has already been partly fulfilled by Peach Beauty, Customer shall pay the selling price of the delivered Products.

Article 11. Intellectual and industrial property rights

  1. Customer shall respect all intellectual and industrial property rights of Peach Beauty fully and unconditionally.
  2. The Customer is not allowed to copy the delivered Products, to change them partially or entirely or to provide them with another brand name or packaging, or to use the brand in any other way or to register it in his own name.
  3. Peach Beauty does not guarantee that the Products delivered to Customer do not infringe any (unwritten) intellectual and/or industrial property right of third parties.

Article 12. Privacy statement

  1. Peach Beauty will exclusively process Customer's personal data in accordance with its privacy statement that forms an inextricable part of these Terms and Conditions.
  2. The privacy policy of Peach Beauty at least complies with that which is stipulated in the Personal Data Protection Act.

Article 13. Applicable law and competent court

  1. All rights, obligations, offers, orders, agreements and deliveries to which these Conditions apply, as well as these Conditions, are exclusively governed by Dutch law.
  2. All disputes between parties shall be submitted to the competent court in the Netherlands.

Article 14. Identity of Peach Beauty

  1. Peach Beauty is a registered trademark and property of Karsten International BV.

Business address:
Overschiestraat 63-5
1062XD Amsterdam

Monday to Friday from 09:00 to 17:30
Phone number: (+31) 020-2614883
E-mail address: [email protected]
KVK number: 52915026
VAT identification number: NL 8506.63.416.B01

Hi, can we help you with something? You can send us a message via (web)-whatsapp. Rather speak to someone by phone? We are available on working days between 09:00 and 17:30 on +31 20 261 4883.