Yes, up to an amount of €50 there are shipping costs associated with an order. These shipping costs are: €2.99 for the Netherlands, Belgium and Germany.
For orders above €50, shipping is free to addresses in the Netherlands and Belgium.
Shipping costs per country:
Country | Orders under 50 euro |
Orders above 50 euro |
Netherlands | € 2,99 | € - |
Belgium | € 2,99 | € - |
Germany | € 2,99 | € 2,99 |
Italy | € 6,50 | € 6,50 |
Luxembourg | € 4,95 | € 4,95 |
France | € 3,99 | € 3,99 |
Austria | € 4,99 | € 4,99 |
Poland | € 3,99 | € 3,99 |
Portugal | € 6,50 | € 6,50 |
Spain | € 4,99 | € 4,99 |
Switzerland | € 6,99 | € 6,99 |
Denmark | € 3,99 | € 3,99 |
Once you have placed an order, all the items in that order will be shipped at once. The item with the longest delivery time determines the final shipping date of your order.
We ship to the following countries:
Country | Orders under 50 euros |
Orders above 50 euro |
Netherlands | € 2,99 | € - |
Belgium | € 2,99 | € - |
Germany | € 2,99 | € 2,99 |
Italy | € 6,50 | € 6,50 |
Luxembourg | € 4,95 | € 4,95 |
France | € 3,99 | € 3,99 |
Austria | € 4,99 | € 4,99 |
Poland | € 3,99 | € 3,99 |
Portugal | € 6,50 | € 6,50 |
Spain | € 4,99 | € 4,99 |
Switzerland | € 6,99 | € 6,99 |
Denmark | € 3,99 | € 3,99 |
If you are missing any articles/products from your order, that is of course annoying. Please contact our customer service via tel: 020 - 261 4883 or email:[email protected].
We aim to deliver your order as soon as possible. Therefore, orders placed before 23:00 on working days will be shipped within 24 hours. Still haven't received your order after 5 working days? Then please contact our customer service.
For orders in Belgium, Germany or France, please allow up to 7 working days for delivery. Is this not the case? Please contact our customer service via tel: 020 - 261 4883 or email: [email protected].
You can pay with: iDeal, Credit card, Paypal, Bancontact, ING Home'Pay, Sofort Banking and VVV gift card.
Of course it is possible to change or cancel your order. However, it is important to contact us by telephone as soon as possible. Only then can we cancel the delivery and no costs will be charged.
You can reach us at: 020 - 261 4883
If the discount code does not work, please contact our customer service.
Please note that discount codes can only be used once and cannot be used in combination with other codes.
It is of course annoying if you have a complaint about our products and/or services. We would like to help you and offer a solution. You can mail to: [email protected]. Our customer service employees will review the complaint and try to resolve it to everyone's satisfaction. We will respond to your complaint within 14 days of receipt; if it takes longer, we will notify you. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/ As of February 15, 2016 it is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at (http://ec.europa.eu/odr) If the complaint is not already being handled elsewhere then you are free to file the complaint via the platform of the European Union.