Customer service

You can return your order within 30 days of receipt. If you exercise your right of withdrawal, we ask you to return the product with all delivered accessories and in the original condition and packaging. You can register your return using our return form.

You may return the product to us within 14 days of receipt. Please read the following conditions carefully.

• The return must be made known within 14 days by means of the return portal.
• The return is only accepted if the packaging and the product(s) are undamaged and the product is in unused (100% new) condition.
• Products that can no longer be sold due to health protection/hygiene reasons and whose seal is broken after delivery will not be accepted for return.
• The risk of damage or loss of the product during shipment is always borne by the sender.
• You should pack the parcel properly and frank it sufficiently (insufficiently franked mail will be refused).

Note: the shipping costs are always for your own account.

Do you want to exchange the product? This is certainly possible if the return conditions are met. Please contact [email protected]. Please make sure to include the fully completed return form in your return package.

It is of course annoying if you have a complaint about our products and/or services. We would like to help you and offer a solution. You can mail to: [email protected]. Our customer service employees will review the complaint and try to resolve it to everyone's satisfaction. We will respond to your complaint within 14 days of receipt; if it takes longer, we will notify you. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/ As of February 15, 2016 it is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at (http://ec.europa.eu/odr) If the complaint is not already being handled elsewhere then you are free to file the complaint via the platform of the European Union.

We ship to the following countries:

If you are missing any articles/products from your order, that is of course annoying. Please contact our customer service via tel: 020 - 261 4883 or email:[email protected].

Yes, up to an amount of €30 there are shipping costs associated with an order. These shipping costs are: €2,99 for the Netherlands, Belgium and Germany.

For orders above €30 shipping is free to addresses in the Netherlands and Belgium.

Shipping costs per country:

We aim to deliver your order as soon as possible. Therefore, orders placed before 23:00 on working days will be shipped within 24 hours. Still haven't received your order after 5 working days? Then please contact our customer service.